General Terms and Conditions of Sale — Consumers (B2C).
1. Purpose and scope
These general terms and conditions of sale (“GTC”) govern sales concluded between MITLORA (SIREN 102466034, registered office : ) and any natural-person consumer (the “Customer”) making a purchase on the site https://www.mitlora.net.
The products sold are non-regulated home decoration and improvement products, consistent with our declared activity.
2. Products
Products are described and presented as accurately as possible. Visuals and colour charts are provided for guidance ; slight variations in shade may occur depending on screens and production batches.
3. Prices
Prices are shown in euros, all taxes included (TTC), excluding delivery charges which are specified before the order is confirmed. MITLORA reserves the right to change its prices at any time, products being invoiced at the rate in force at the time of the order.
4. Order and payment
The order is confirmed after validation of the basket and full payment. Payment is made by the means offered on the site (bank card, SEPA transfer — subject to availability). The sale is deemed concluded upon receipt of payment.
5. Delivery
Products are delivered to the address indicated by the Customer, in metropolitan France. Indicative times are stated on the product page. In the event of delay, the Customer is informed as soon as possible. All transport-related risk is transferred to the Customer upon handover of the products.
6. Right of withdrawal — 14 days
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the products to exercise their right of withdrawal, without having to give any reason.
To exercise it, the Customer notifies their decision (for example to contact@mitlora.net) then returns the products in perfect condition, in their original packaging. The refund is made within 14 days of the notification, using the same means of payment.
Return costs are borne by the Customer, except for non-compliant products or an error on our part.
7. Returns and refunds
Any returned product must be unused and complete (accessories, instructions, original packaging). After inspection, you are refunded or an exchange is offered. Products damaged by abnormal use do not give rise to a refund.
8. Legal warranties
All our products benefit from the legal warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). You may thus obtain repair, replacement or refund of the product under the conditions provided by law.
9. Liability
MITLORA is responsible for the proper execution of orders. However, its liability cannot be engaged in the event of force majeure or an act attributable to the Customer. As the products are non-regulated and intended for domestic use, it is the Customer's responsibility to follow the usage and care instructions provided.
10. Personal data
Data collected during the order is processed in accordance with our privacy policy.
11. Mediation and disputes
In the event of a dispute, an amicable solution will be sought first (contact@mitlora.net). In accordance with Article L.612-1 of the French Consumer Code, the Customer may have free recourse to a consumer mediator : . Failing agreement, the competent French courts will be seized, under French law.